Privacy Policy

Introduction

Expert Building Tech PTY LTD (ABN Number: 75680130303) (“we,” “us,” or “our”) is committed to protecting your privacy. To achieve this we maintain and publish our Privacy Policy to ensure the security of your personal information as collected by the use of the https://liftexperts.com.au/ website (and any others that may be added by Expert Building Tech PTY LTD from time to time to better address emerging needs). We operate in accordance with the Australian Privacy Act of 1988 (the “Privacy Act”) and are also committed to aligning our practices with GDPR standards from the European Union. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and services.

Collection of Personal Information

We may collect personal information from you when you visit our website or use our services. This information may include, but is not limited to:

• Contact details (e.g., name, email address, phone number)
• IP Addresses and tracking cookies for statistical and marketing purposes
• Other information you provide voluntarily.

Purpose of Collecting Personal Information

We collect and use your personal information for the following purposes:

• To match your specific needs to the right partner.
• To communicate with you regarding your lift needs.
• To improve our services and website.
• To comply with legal and regulatory obligations.
• To send you marketing communications, subject to your consent.

Disclosure of Personal Information

We may disclose your personal information to specialist third-party providers to obtain comparative quotations as outlined above. These third parties may include lift installers and other service providers who assist us in providing lift quotes and services. We take all reasonable steps to ensure that these third parties adhere to privacy and security standards similar to our own and are likewise compliant with all relevant legislation regarding the protection of privacy and sensitive data.

Your Rights

Under the Australian Privacy Act and GDPR, you have certain rights regarding your personal information, including:

• The right to know why your personal information is collected, how it is used, and to whom it is disclosed.
• The right to not identify yourself or use a pseudonym in certain circumstances, where lawful and practical.
• The right to access your personal information.
• The right to opt-out of receiving unwanted direct marketing communications.
• The right to request corrections to incorrect personal information.
• The right to lodge a complaint if you believe your personal information has been mishandled.
• The right to request the deletion of the record of personal information

To exercise any of these rights or to make a complaint, please get in touch through our Contact Us page.

Security Measures

We take the security of your personal information seriously and follow ISO 27001 cybersecurity best practices to protect your data. We have implemented security measures to prevent unauthorised access, disclosure, alteration, or destruction of your personal information. However, no data transmission over the internet or storage system can be guaranteed as 100% secure. We cannot guarantee the security of any information you transmit to us electronically, and you do so at your own risk.

Cookies and Tracking Technologies

We may use cookies and other tracking technologies to collect information about your usage of our website. You can manage your cookie preferences through your browser settings.

Contact Us

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us using our “Get in Touch” form on our Contact Us page.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

Company Details

Expert Building Tech PTY LTD

ABN Number: 75680130303

Principal Address: 20 Serenity CCT, Maroochydore, QLD, 4558

By using our website and services, you agree to the terms of this Privacy Policy.

Last Updated: 01 November 2024